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Maintenance

G1 has a dedicated team of engineers to maintain each individual system.

At First Glance

G1 engineers carry out a comprehensive survey and Planned Preventative Maintenance (PPM) regime on the whole system.

G1 submits a report detailing the faults and recommendations of all equipment (with location, make and model).

G1 presents and reviews this at the client's offices.

Attention To Detail At Each Visit

G1 engineers submit their detailed report after each scheduled PPM, having completed:

cleaning of all equipment
repairs where necessary
routine tests on all equipment
requested adjustments to the system
a full system inspection

Call Outs

G1 has a dedicated 24-hour maintenance call-out number. An engineer will either attend site or provide phone support within the agreed call-out response time.

Engineers will submit reports on each visit, for signing off by nominated individuals where this has been requested. Quotations for work that falls outside the maintenance agreement will be issued within 72 hours.

Our Team Is Your Team

G1's approach is that when our engineers are working on-site, they represent your business. They are smartly presented and wear a company logo polo shirt or jacket. Planned maintenance visits are arranged in consultation with you.

Maintenance Agreements

G1 offers one-year, three-year, and five-year maintenance agreements. Call-out options are for weekdays only (24 hours) or for seven days a week (24 hours).

G1 is happy to discuss the length of agreement and response times to suit your specific needs.

Agreements Based On Service Not Fixed Contract

G1's ethos is to provide the best service possible. The formal contract is based on G1 providing the work agreed on time and within budget.

NEWS

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